– Caroline & Avery

Shipping Policy

Last updated: September 30, 2026

Summary

Shipping destinations: United States only
Order cut-off time: 5:00 PM (ET), Monday through Friday
Processing time: 1–3 business days
Transit time: 5–12 business days
Total delivery time: 6–15 business days
Shipping cost: $0.00 USD, free shipping, no minimum order value

Where we ship

We ship to addresses within the United States only. Caroline & Avery is an online-only store: we do not have a physical store and do not offer local pickup.

Order cut-off time

Orders placed before 5:00 PM (ET), Monday through Friday, enter processing the same business day. Orders placed after the cut-off time, on weekends or on U.S. public holidays, enter processing on the next business day.

Processing time

Processing takes 1–3 business days (Monday through Friday). During this time we check, pack and hand over your order to the carrier.

Transit time

Once shipped, your order is delivered within 5–12 business days. Transit times are estimates provided by our carriers, not fixed delivery dates.

Total delivery time

The total delivery time, processing plus transit, is 6–15 business days. This matches the information in our FAQ.

Shipping costs

Shipping is free on every order: $0.00 USD, with no minimum order value.

Tracking your order

As soon as your order ships, we email you a tracking number and a tracking link. It can take 24–72 hours before the first scan appears. You can follow your shipment on our order tracking page.

Delivery delays

If you have not received your order within 15 business days, please email us at support@carolineandavery.com with your order number. We will contact the carrier, and if your parcel is lost, we will send a replacement or give you a full refund.

Parcel marked as delivered but not received

If your tracking shows that your parcel was delivered but you have not received it, please check with neighbors, your mailbox and any safe place around your home. If you still cannot find it, email us within 7 days of the delivery date. We will open an investigation with the carrier and help you find a solution.

Incorrect or incomplete address

Please check your shipping address carefully at checkout. If you notice an error, email us right away so we can correct it before your order ships. If a parcel is returned to us because of an incorrect or incomplete address, we will send it again free of charge once you have confirmed the correct address.

Contact

Email: support@carolineandavery.com
Phone: +31 6 10198853
Response time: within 24 business hours

Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed

See also: Return & Refund Policy, FAQ and Contact.