Payment Policy

Last updated: September 30, 2026

Accepted Payment Methods

We accept Visa, Mastercard, Maestro, Shop Pay, Apple Pay and Google Pay. The icons displayed in our footer and at checkout reflect the available options.

Currency

All prices on our website are shown in U.S. dollars (USD), and all payments are processed in USD.

Charging Process

Your payment is charged when your order is confirmed at checkout. We do not offer subscriptions or recurring payments, and you are never charged again without placing a new order.

Security

All payments are processed through Shopify's checkout, which is PCI DSS compliant and uses an encrypted connection. We never see or store your full card details. We will never ask you for your card details by email or phone.

Declined Payments

If your payment is declined, please check that your card details and billing address are entered correctly, or try another payment method. If the problem continues, contact your bank or card issuer, or email us for help.

Temporary Authorizations

In some cases, your bank may place a temporary authorization on your account, for example when a payment fails or an order is canceled. This is not a charge and is usually released by your bank within 3–7 business days.

Sales Tax

Any applicable sales tax is calculated based on your shipping address and shown at checkout before you pay.

Refunds

Refunds are issued to your original payment method. For details on returns and refund timelines, see our Return & Refund Policy.

Contact Information

Email: support@carolineandavery.com
Phone: +31 6 10198853
Response time: within 24 business hours

Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed

You can also use the form on our Contact page.

Company Information

Store Name: Caroline & Avery
Email: support@carolineandavery.com
Phone: +31 6 10198853
Trading Address: 123 Mercer Street, New York, NY 10012, United States
Company Name: Veyra
Registration Number (KvK, Netherlands): 42127286
VAT Number: NL005515456B40
Registered Office: Arnelaan 7, 4335 TA Middelburg, Zeeland, Netherlands

Caroline & Avery is a trading name of Veyra.

FREE SHIPPING WITH UPS

Enjoy free shipping across the U.S. on us, today only! Find something you love, and we will cover the shipping. Every order ships free, straight to your door.

30-Day Money Back Guarantee

At Caroline & Avery, we believe in your satisfaction. Enjoy our 30-day return policy for peace of mind!

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