Track Your Order
As soon as your order ships, we send you a shipping confirmation email with your tracking number and a tracking link. Use that link to follow your order and see the current status of your shipment. Can't find the email? Contact us with your order number and we will send you the tracking details.
When do I receive my tracking number?
As soon as your order ships, we email you a tracking number and a link. Orders are processed within 1–3 business days, so you normally receive this email within a few days of ordering. Check your spam folder if you have not seen it.
My tracking number shows no information yet
It can take 24 to 72 hours before the first scan appears, while the carrier registers your parcel. This is normal and does not mean anything is wrong with your order.
My tracking has not updated in several days
Parcels can go several days without a new scan while in transit between carrier facilities. If there has been no movement for more than seven business days, email us at support@carolineandavery.com with your order number and we will open an inquiry with the carrier.
How long does delivery take?
Processing takes 1–3 business days and transit takes 5–12 business days, for a total of 6–15 business days. Full details are in our Shipping Policy.
Contact
Email: support@carolineandavery.com
Phone: +31 6 10198853
Response time: within 24 business hours
Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed
Company Information
Store Name: Caroline & Avery
Email: support@carolineandavery.com
Phone: +31 6 10198853
Trading Address: 123 Mercer Street, New York, NY 10012, United States
Company Name: Veyra
Registration Number (KvK, Netherlands): 42127286
VAT Number: NL005515456B40
Registered Office: Arnelaan 7, 4335 TA Middelburg, Zeeland, Netherlands
Caroline & Avery is a trading name of Veyra.