FAQ

Do you offer free shipping?

Yes — every order ships free within the United States, with no minimum.

How long does shipping take?

Orders are processed within 1–3 business days, plus 5–12 business days in transit.

How do I track my order?

Once your order ships, you'll receive an email with your tracking number and a link to follow your package.

Can I return my order?

Yes, you can return items within 30 days of receiving them. See our Return & Refund Policy for details.

Do you offer exchanges?

We don't offer direct exchanges — simply return the item for a refund and place a new order.

Which payment methods do you accept?

Visa, Mastercard, Shop Pay, Apple Pay and Google Pay.

Do you have a bundle discount?

Yes! Get 10% extra off 2 items, 15% off 3 items and 20% off 4 or more — applied automatically at checkout.

How can I contact you?

Email us at support@carolineandavery.com. We're available Monday–Friday, 8:00 AM–5:00 PM ET and reply within 24 business hours.