Return & Refund Policy
At Caroline & Avery we want you to love every piece. If something isn't right, you can return it within 30 days of receiving your order.
Returns
- Items must be unworn, unwashed and in their original condition with tags attached.
- To start a return, email us at support@carolineandavery.com with your order number and the reason for the return. We'll reply with return instructions.
- Return shipping costs are paid by the customer, unless the item arrived defective, damaged or was not the item you ordered.
- We do not charge a restocking fee.
Refunds
Once your return has been received and inspected, we'll let you know by email. Approved refunds are issued to your original payment method within 14 days.
Exchanges
We don't offer direct exchanges. Simply return the item for a refund and place a new order for the item you'd like.
Damaged or wrong items
Please inspect your order on arrival and contact us right away if an item is defective, damaged or incorrect, so we can make it right.